Henrico

Maintains a sound working knowledge of Library policies and procedures for two designated public service areas including circulation; Proficiently uses current ILS systems, demonstrates and instructs patrons in the use of ILS interfaces; excellent working knowledge of public computing; sound computer skills with a sound working knowledge of Library systems, software and other equipment and peripherals incidental to assigned tasks; good attention to detail and excellent organizational skills; ability to work accurately in a fast paced environment with interruptions; requires basic working knowledge of automated sortation equipment and procedures; requires basic working knowledge of debit machines and cash registers as used in assigned duties; basic working knowledge of payment machines sufficient to assist patrons with card accounts; basic math skills with ability to accurately reconcile patron accounts; general knowledge of County departments and resources; sound political astuteness to appropriately represent the Library and County in internal and external interactions; ability to accurately and consistently interpret and apply Library and County regulations and policies; critical thinking and problem solving skills with the ability to cost effectively and appropriately solve a variety of issues within County and Library guidelines and requirements; ability to independently resolve routine inquiries, and complaints, and appropriately refers unusual situations and questions to higher level Public Services Specialist and/or supervisor; good oral and written communication skills; ability to express ideas clearly and concisely, orally and in writing; good presentation/instructional skills to facilitate programming and activities and provide one-on-one assistance; sound training skills with the demonstrated ability to effectively train other staff as needed or assigned; basic ability to research, collect and maintain data, and work with supervisor to consider and weigh a variety of factors in making decisions or recommendations; ability to establish and maintain a good working relationship with Library staff and the public; good training skills and the ability to assist Public Services Specialists, Library Associates and volunteers; ability to accurately and systematically record data and provide detailed records as assigned; physical condition that permits the activities necessary in and inherent to the activities of assigned duties which may include lifting, bending, stooping, pushing, reaching and carrying heavy materials and loaded carts and bins; personal accountability including teamwork and establishing and maintaining positive relationships with the public and colleagues; ability to work independently with minimal direction; excellent customer service and interpersonal skills with the demonstrated ability to interact patiently, respectfully and with tact and courtesy with all patron populations presenting with varying skills levels and needs in order to appropriately address patrons' requests and inquiries. Must be able to positively and appropriately represent the County and Library with the public. Requires the ability to work at various locations within the County. Requires ability to work a flexible schedule as needed.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

May require a valid driver's license to perform assigned duties at various locations.

Relevant two (2) or four (4) year degree; and two (2) years of relevant experience at Level I; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)