Henrico

• Occupation-specific: Exercises good sound judgement in emergencies; consistently demonstrates sound knowledge of security techniques and practices; demonstrated ability to interpret and apply laws, regulations, and policies accurately and consistently; ability to remain alert with a keen awareness of surroundings and circumstances; demonstrated ability to accurately compile data and provide accurate detailed reports and information as needed.

• Technical: Basic computer skills with the ability to use computer and typical business software, proprietary software and applications, and various two-way radio and wireless technologies for communications and to complete assigned tasks.

• Interpersonal, Communication and Customer Service: Routinely demonstrates good oral and written communication skills; expresses ideas clearly and concisely to diverse populations including all levels of County employees and the public; excellent collaborative skills with an ability to work independently and as part of a team; remains courteous yet firm in all interactions with the public; utilizes verbal de-escalation tactics effectively; establishes and maintains positive working relationships with security staff as well as all levels of County employees and the public.

• Decision-making and Authority: Routinely exercises appropriate amount of tact, discretion, and good judgment; routinely displays sound critical thinking and problem-solving skills; resolves a wide variety of issues appropriately within established policies and procedures; appropriately escalates unusual incidents, activities, and urgent or emergency situations.

• Leadership: Represents the County appropriately in all interactions with all levels of County employees and the public; routinely demonstrates personal accountability; provides excellent and appropriate customer service in all interactions.

• Environment: May be assigned to a stationary post or assigned roving security duties working primarily from an assigned vehicle; may perform duties in a wide array of indoor and outdoor locations and weather conditions, including adverse and extreme conditions; may encounter vandalized properties or unauthorized persons on premises being monitored; upon successful completion of required training will to be assigned to a fixed shift schedule with rotating days off.

• Physical: Visual and hearing acuity sufficient to recognize and report unusual circumstances; good observation and memory skills with strong attention to details; physical condition and capabilities sufficient to perform assigned duties in a wide array of duty-related locations under varying conditions as needed; ability to safely operate a vehicle.

Valid driver's license with a safe driving record to perform assigned duties at various locations Countywide.

Must successful complete all required Security Training required for this position.

Must maintain valid Basic First-Aid, Adult CPR/AED Certification.

Completion of Crisis Intervention Training, or ability to successfully complete the training within one year of date of hire.

No felony convictions.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Graduation from high school or GED and one (1) year of relevant security or public contact service experience preferred; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Applicants considered for employment must successfully complete the following background investigations/tests:

• Federal Bureau of Investigation (FBI) Criminal History Investigation
• State Police Criminal History Investigation
• Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home)